Sims 2 keeps crashing on windows 10

hello! i have been having trouble, like some other simmers, getting my sims 2 game to run on windows 10. every time i try to play i get a notification that says something like this "the application has crashed. the sims 2 ultimate collection will now terminate." this happens when i try to enter any lot within a neighborhood. i have tried to download and extract the graphics and video cards stuff that was posted on this website the best i could. i don't know if i missed something or if the problem could be something else. please help me here is my information
  DxDiag.txt (Size: 71.97 KB / Downloads: 4)
  LYNN-PC-config-log.txt (Size: 10.29 KB / Downloads: 4) thanks

Lynn