I'm having the same problem too. And I'm trying to create a sim but when i change his/her hair it crashes. Also I check my config-log.txt my database was not found.
So, here it is what I got in my config-log.txt :
Log generated on 4/24/2017, 21:07
=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 1537.199951Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 1864MB
Free memory: 800MB
User: JL
Computer: JL_PC
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel® HD Graphics
Name (database): Intel® HD Graphics <<NOT FOUND IN DATABASE!>>
Vendor: Intel
Chipset: Vendor: 8086, Device: 0106, Board: 07421025, Chipset: 0009
Driver: igdumd32.dll, Version: 9.17.10.4459, GUID: D7B78E66-4246-11CF-FE62-4827B7C2C435
Driver version: 4459
Monitor: \\.\DISPLAY1
Monitor aspect: 1.777777, 16:9
Screen mode: 1366x768x32BPP,59Hz
Texture memory: 1056MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1
So, here it is what I got in my config-log.txt :
Log generated on 4/24/2017, 21:07
=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 1537.199951Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 1864MB
Free memory: 800MB
User: JL
Computer: JL_PC
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel® HD Graphics
Name (database): Intel® HD Graphics <<NOT FOUND IN DATABASE!>>
Vendor: Intel
Chipset: Vendor: 8086, Device: 0106, Board: 07421025, Chipset: 0009
Driver: igdumd32.dll, Version: 9.17.10.4459, GUID: D7B78E66-4246-11CF-FE62-4827B7C2C435
Driver version: 4459
Monitor: \\.\DISPLAY1
Monitor aspect: 1.777777, 16:9
Screen mode: 1366x768x32BPP,59Hz
Texture memory: 1056MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1