Runtime Error & Not Found In Database

EDIT: I managed to fix the issue with the runtime error so that's no longer a problem, but I'm still stuck at the game loading up and then crashing when I load a neighborhood. I checked my logs and it says the issue with the graphics card not being in the database is a problem still, even though I have added my graphics card in the Video Card rules file. Not sure what I'm doing wrong that it won't accept it. :/


Hi, so I've just set up TS2 Ultimate Collection on a new laptop and when I first started the game, it was running from the integrated graphics card. It would load all the way up and all the way into my neighborhood but looked like garbage. I changed it so that the default would be to run it with the dedicated graphics card and the game would load all the point of loading a neighborhood and then my whole system would crash and say "Driver Power State Failure" and restart. I updated my graphics driver, assuming that was the issue and tried again but experienced the same error. I then tried to run my game in compatibility mode and cleared the 2 caches the game creates (in case that was an issue, since they've caused me issue before) and when I tried to open the game again I got the runtime error on Sims2EP9. I have turned off compatibility mode and taken my entire EA Games folder from my documents file to try to narrow down what's causing this issue but I still feel like it's the graphics card. The log says my graphics card is not found in the database and I tried downloading the files I could find to fix that issue but nothings working and I'm not sure what else to do. :/

My PC is running Windows 10 Home Edition
Intel Core i5-7300HQ 2.50 GHz
Nvidia GeForce GTX 1050 card

  DESKTOP-VQ90EKP-config-log.txt (Size: 9.5 KB / Downloads: 2)

  runtimeerror.png (Size: 16.99 KB / Downloads: 3)