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Direct 3d returned an error out of video memory - not able to play without crashing

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Hi Everyone,

I am trying to install Sims 2 on my mother's brand new iMac. I partitioned the hard drive and installed Windows 10 Home on the partition via Boot Camp. I then installed The Sims 2 on the Windows 10 partition from discs rather than from Origin. I ended up using the discs so I could install the game directly onto the C:\ path rather than through Program Files. That was to solve another problem I had with trying to put clean/empty neighbourhood templates in my game. I couldn't make it work via Origin. Even after installing the clean hoods, the game would re-generate the characters. Something to do with VirtualStore and the way Windows 10 makes stealth backups of old files and over-rides your attempts to change the original files in Program Files....

Anyway, after attempting to fix the Virtual Store problem, I decided it might be easier to just install the game via CD's onto the C:\The Sims 2 pathway, avoiding installing to Program Files.

When installed via Origin previously, the game worked perfectly. It was also working perfectly mid-way through the installation process. I tested it when I was up to Pets (I think) and no crashing or problems. So I continued with installation. I have all EP's and SP's installed.

Now I can't get the game to run without crashing either as it loads a neighbourhood or as it loads a family. I have tried all kinds of compatibility settings with the shortcut with no success. Quite a few times I have received this error: "direct 3d returned an error out of video memory"

This is a brand new (weeks old) iMac that is specced up to the hilt with memory. I don't think the error message makes any sense.

I have looked at the config-log but it doesn't say my video card is missing. I am attaching it as per instructions. I am also attaching a couple of screenshots of info about this set-up's video card that may be useful? It's a Radeon Pro 580


.txt  DESKTOP-GBD2O3A-config-log.txt (Size: 10.12 KB / Downloads: 4)

.png  Capture.PNG (Size: 251.73 KB / Downloads: 8)

.png  Capture2.PNG (Size: 226.26 KB / Downloads: 8)

.png  Capture 3.PNG (Size: 315.08 KB / Downloads: 4)

I have The Sims 2 installed via CD's on my older iMac (2011) which is also partitioned with Windows 10. I am able to get my game to run normally. So I'm sure there must be a way to achieve this on my mother's new iMac but I really need help!

Thank you so much everyone!

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